Refund policy

Returns

You can exchange your item within (7) business days from the date you received it. If (7) days have gone by since your delivery, unfortunately we can’t offer you a exchange.

To be eligible for an exchange, the hair CANNOT be unraveled, no cutting of the weft, no coloring. The bundle cannot be altered in any way (no exceptions). The hair must be in the original packaging.

Due to the delicate nature of lace, frontals and closures CANNOT be exchanged or replaced. ALL SALES ON LACE ARE FINAL.

Please send your exchange item(s) including your first and last name, phone number, and new order request with the original receipt to this address:

Raw Confidence
PO BOX 1114
Grayson, Ga 30017 

Refunds
All sales are FINAL and there will be no refunds issued out.

Sale items
Only regular priced items may be eligible for exchange, unfortunately sale items cannot be refunded or exchanged.